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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form redirecting to PayPal even Cheque option is selected

    Asked by vsovizsla on January 06, 2017 at 05:56 PM

    The same form that I earlier today sent an email about the cheque payment page directing to PayPal and the Thank You page not redirecting to a ULR has also NOT been collecting any of the forms/date I've been completing & submitting while I test it.

    Page URL:
    https://www.jotform.com//?formID=62884760446264#

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    JotForm Support

    Answered by Kiran on January 07, 2017 at 12:08 AM

    I have cloned your JotForm and see that the conditions are set correctly. However, the calculation for the PayPal is also being done even if the Cheque option is selected. Since the PayPal field is having an amount, the form is redirecting to PayPal.

    You may setup a condition to hide the PayPal field when PayPal is not the option selected and clear the value in a field when it is hidden from form preferences.

    The condition can be set as displayed below:

    The option to clear the field values when it is hidden can be changed from the form preferences. Please see the screencast below:

    Please give it a try and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by vsovizsla on January 07, 2017 at 03:46 PM

    That still didn't work as hoped.  What I ended up doing is eliminating the PayPal payment widget & now direct people who select the PayPal option - via the Thank you URL - to the PayPal home page.   Now the cheque/check & Etransfer options no longer redirect people to PayPal. Not as sophisticated as I would have liked but at least it works. (I still want to be able to provide an automated total to our applicants & that's what is 'screwing things up'.)  I'll continue to test out other ideas. Thanks for your help!!

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    JotForm Support

    Answered by Kevin_G on January 07, 2017 at 10:21 PM

    I would suggest you to change the field you're currently using to select the payment method, currently you're using a check box field, this way your submitter could choose more than one option, using a radio  button will limit the user to select one payment method only. 

    You will find the radio button field under the basic fields section in the form builder.

    Also, I've made a testing form to show you how the settings Kiran suggested above work, please find my testing form here: https://www.jotformpro.com/form/70068187153962 

    I have followed the same Kiran suggested and it works, please if possible add this to your form, the condition to hide the PayPal field and the radio button and let us know how it goes, we will be glad to take another look to your form. 

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    Answered by vsovizsla on January 09, 2017 at 01:32 PM

    I saw your example. Thank you. Since my form has already collected data from that field where it asks the person how they wish to pay, it doesn't seem possible to modify the existing question from drop down to radio.  It appears I have to create a new question and collect new data and hide the old question in order to retain the data already collected.  Is that correct?

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    JotForm Support

    Answered by Kiran on January 09, 2017 at 02:54 PM

    If you remove the existing field on the form, associated field data will also be lost. Also, it looks like you have deleted a field from the form which is being used in the conditions.

    The modifications that I provided in my earlier post should be working and redirecting the page as per your requirement. You may restore the form to the earlier working version from the from revision history so that you can make the changes mentioned above.

    Please get back to us if you need any further assistance. We will be happy to assist.