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    Why is there a maximum size for image submissions?

    Asked by PSNM on January 06, 2017 at 07:32 PM

    We have had a few people trying to enter their images to our MasterWorks exhibition, and though the file size of the 300 dpi with 1200 pixels maximum on longest side image file size is under 1Mb, the submission is telling them that their file size is over 1024 kB.  Is this an anomaly of the system?  Thank you in advance for your assistance.

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    JotForm Support

    Answered by EltonCris on January 07, 2017 at 02:34 AM

    The default max file size limit of the upload field is 1MB (1024 KB). I suggest you change it to at least 10MB like the following.

    In your screenshot, the size shown is 3.7MB. With the current max file size limit in your file upload field, that file will not go through.

    Check this guide to understand more about the file upload field limit https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.