Why is there a maximum size for image submissions?

  • PSNM
    Asked on January 6, 2017 at 7:32 PM

    We have had a few people trying to enter their images to our MasterWorks exhibition, and though the file size of the 300 dpi with 1200 pixels maximum on longest side image file size is under 1Mb, the submission is telling them that their file size is over 1024 kB.  Is this an anomaly of the system?  Thank you in advance for your assistance.

    Jotform Thread 1028058 Screenshot
    Page URL: https://form.jotform.com/62386282202149
  • Elton Support Team Lead
    Replied on January 7, 2017 at 2:34 AM

    The default max file size limit of the upload field is 1MB (1024 KB). I suggest you change it to at least 10MB like the following.

    Why is there a maximum size for image submissions? Image 1 Screenshot 20

    In your screenshot, the size shown is 3.7MB. With the current max file size limit in your file upload field, that file will not go through.

    Check this guide to understand more about the file upload field limit https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.