What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is there a maximum size for image submissions?

    Asked by PSNM on January 06, 2017 at 07:32 PM

    We have had a few people trying to enter their images to our MasterWorks exhibition, and though the file size of the 300 dpi with 1200 pixels maximum on longest side image file size is under 1Mb, the submission is telling them that their file size is over 1024 kB.  Is this an anomaly of the system?  Thank you in advance for your assistance.

    Page URL:
    https://form.jotform.com/62386282202149

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 07, 2017 at 02:34 AM

    The default max file size limit of the upload field is 1MB (1024 KB). I suggest you change it to at least 10MB like the following.

    In your screenshot, the size shown is 3.7MB. With the current max file size limit in your file upload field, that file will not go through.

    Check this guide to understand more about the file upload field limit https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.