What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypt Credit Card Number

    Asked by sisters7 on January 06, 2017 at 11:17 PM

    We will soon collect credit card payments. My question is: after a registrant input her credit card number, does the encryption take place at Jotform or at Braintree? Does Jotform also keep & store credit card numbers? 

    Thanks.

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    JotForm Support

    Answered by BJoanna on January 07, 2017 at 03:59 AM

    When form is encrypted, data that is entered by your users will be encrypted in the browser of the user filling out the form, and can’t be seen by anyone else at any time. Only you will be able to decrypt the data with your key.

    More about encrypted forms you can find inside of this guides:

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    Encrypted Forms and How to Use Them

    We do not store credit card information. Credit Card information entered in your form using any of our payment tools is processed directly by the payment processor, so this data is not managed by Jotform.

    Hope this will help. Let us know if you need further assistance.