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  • Profile Image

    My chaptha is spinning

    Asked by Modelbus on January 07, 2017 at 08:39 AM

    Hi,

     

    I justr became a message that the chaptha is spinning. I removed it, out a new one in, but the same problem occurs. Strange. Donnot know how long already. :)

    Page URL:
    https://www.modelbus.nl/contents/nl/d6345938_contactformulier-modelbus<br/>.html

  • Profile Image
    JotForm Support

    Answered by Boris on January 07, 2017 at 11:50 AM

    I have checked the form you have embedded on your website, and I do not see any captcha fields on the form at the moment:

    https://www.modelbus.nl/contents/nl/d6345938_contactformulier-modelbus.html

    I have cloned your form into my account for testing, added a Cpatcha field, and I can replicate the issue with Captcha field not being able to load an image. This issue seems to resolve itself when I remove the Heading field from the cloned form.

    Let me examine this issue a little more closely, and I'll get back to you with any findings soon. Thank you.

  • Profile Image
    JotForm Support

    Answered by Boris on January 07, 2017 at 12:00 PM

    I have examined this more closely, and it looks like there was some kind of an internal corruption that happened with the Heading field. I would recommend simply removing your old Heading field from the form, and then adding a new one in its place:

    If you add a Captcha field afterwards, it should be working fine:

    Please try it out, and let us know should you experience any further issues after that. Thank you.