What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We still offer the free plan, as we always did. The difference between the free plan and our paid plans is in how many forms you can create, how many submissions you can receive (monthly, in total, regular submissions, payments, etc), how many sub users you can create, how much storage space you have available for files that are uploaded through your forms, etc.
You can see the details of our different pricing plans directly on our pricing page:
I have also checked your account, and I see it is active and within the limits of a free plan. This means your form should be working fine, and I also see that the last submission you received came on January 07.
If you need further clarifications or assistance, please let us know. Thank you.