What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please help me gain access to my account

    Asked by Samuel Bain  on January 07, 2017 at 12:00 PM

    Can you please reste my password? i never get an email when i press to reset my password. please help me asap, i need to see the entries. 

     

    Regards 

     

    Sam 

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    JotForm Support

    Answered by AIDAN on January 07, 2017 at 01:41 PM

    Hi Sam, thank you for contacting us.

    I checked your email against our bounce list and it was not in it.

    I then proceeded with sending you a reset password instructions email, and it was sent successfully.

    Please check your inbox, spam, bulk folders for it. It's sent exactly at 2017-01-07 13:37:15 meaning two minutes ago, from noreply@jotform.com to samuel.bain@mansworld.com.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by Samuel Bain  on January 07, 2017 at 01:49 PM

    Hello 

    I didn't receive the email. Not in the spam nor in the ordinary mailbox.

     

    Regards

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    JotForm Support

    Answered by Kevin_G on January 07, 2017 at 07:04 PM

    I have checked your email address and did not find it in our bounce list which  means that emails are being sent from our servers, here's also a screenshot of the email that I just sent with the reset instructions: 

    You could also check on your mail server and make sure that the emails from JotForm are not being blocked. 

    Please check and let us know if you did receive your email.