Please help me gain access to my account

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    Samuel Bain 
    Asked on January 07, 2017 at 12:00 PM

    Can you please reste my password? i never get an email when i press to reset my password. please help me asap, i need to see the entries. 

     

    Regards 

     

    Sam 

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    AIDAN
    Answered on January 07, 2017 at 01:41 PM

    Hi Sam, thank you for contacting us.

    I checked your email against our bounce list and it was not in it.

    I then proceeded with sending you a reset password instructions email, and it was sent successfully.

    Please check your inbox, spam, bulk folders for it. It's sent exactly at 2017-01-07 13:37:15 meaning two minutes ago, from noreply@jotform.com to samuel.bain@mansworld.com.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Samuel Bain 
    Answered on January 07, 2017 at 01:49 PM

    Hello 

    I didn't receive the email. Not in the spam nor in the ordinary mailbox.

     

    Regards

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    Kevin_G
    Answered on January 07, 2017 at 07:04 PM

    I have checked your email address and did not find it in our bounce list which  means that emails are being sent from our servers, here's also a screenshot of the email that I just sent with the reset instructions: 

    You could also check on your mail server and make sure that the emails from JotForm are not being blocked. 

    Please check and let us know if you did receive your email.