My Email / Bounce List

  • Profile Image
    Asked on January 07, 2017 at 03:49 PM

    My Email address ends up every few submissions in the bounce list.  I need this to be fixed asap.


    Thank you,



  • Profile Image
    Answered on January 07, 2017 at 10:38 PM

    You may check this guide that will help you to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    If  possible, you could also set up your custom sender email address using the SMTP method, this way you avoid emails being blocked or sending to the spam folder because of the server blocking the JotForm mail sender IP address. 

    Setting up the SMTP sender will also help you to get more control over how the emails are sent since you're using your own mail server info. 

    Here is the guide that will help you to set up the SMTP sender in your form: How-to-Setup-SMTP-for-a-Form

    Hope this helps.