What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form has stopped saving - lost multiple hours of work

    Asked by jbCM on January 07, 2017 at 05:47 PM

    The Save icon is just spinning. I've tried multiple browsers over the past several hours.

    If I exit I will lose my work AGAIN. I switched from Chrome to FireFox and it worked for awhile - now it's stuck again. This is costing me money now - I can't get client's work completed.

    What is the fix? I see this is a recurring issue


  • Profile Image
    JotForm Support

    Answered by EltonCris on January 08, 2017 at 01:41 AM

    I am able to save your form without any problem.

    Maybe your login session has expired? Please try to relogin from your account and try it again.

    You can use the revisions history to recover the unsaved changes you made in your form.



  • Profile Image
    JotForm Support

    Answered by EltonCris on January 08, 2017 at 01:50 AM

    I cloned your form and made several edits in a continuous manner but I still can't reproduce the problem. It saved the form just fine.

    Please try to recover the changes in the revisions history, this should help.