Form has stopped saving - lost multiple hours of work

  • jbCM
    Asked on January 7, 2017 at 5:47 PM

    The Save icon is just spinning. I've tried multiple browsers over the past several hours.

    If I exit I will lose my work AGAIN. I switched from Chrome to FireFox and it worked for awhile - now it's stuck again. This is costing me money now - I can't get client's work completed.

    What is the fix? I see this is a recurring issue

     

    Jotform Thread 1028404 Screenshot
  • Elton Support Team Lead
    Replied on January 8, 2017 at 1:41 AM

    I am able to save your form without any problem.

    Form has stopped saving lost multiple hours of work Image 1 Screenshot 20

    Maybe your login session has expired? Please try to relogin from your account and try it again.

    You can use the revisions history to recover the unsaved changes you made in your form.

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

     

  • Elton Support Team Lead
    Replied on January 8, 2017 at 1:50 AM

    I cloned your form and made several edits in a continuous manner but I still can't reproduce the problem. It saved the form just fine.

    Please try to recover the changes in the revisions history, this should help.

    Thanks.