Change payment from PayPal to credit card

  • fernandofmg
    Asked on January 8, 2017 at 8:37 AM

    Hey, guys. My account is currently set to renew with PayPal. For some reason, the payment isn't beign processed. How can I change from PayPal to credit Card?

     

    Thanks a lot.

  • Chriistian Jotform Support
    Replied on January 8, 2017 at 10:11 AM

    Hi there,

    I can see that you are subscribed to our Premium plan (which is an old plan that is no longer available for new users). You are also on a discounted price. If you are going to change your payment method from PayPal to credit card, you might have to cancel your current subscription and not be able to avail the same price. It is possible that your payment via PayPal is not being processed because it is out of fund. If it is ok with you, may I suggest that you can also change you credit card in your PayPal account by following the instructions in How do I change my credit card details - Paypal?

    Let us know if you need further assistance.