What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change payment from PayPal to credit card

    Asked by fernandofmg on January 08, 2017 at 08:37 AM

    Hey, guys. My account is currently set to renew with PayPal. For some reason, the payment isn't beign processed. How can I change from PayPal to credit Card?


    Thanks a lot.

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 08, 2017 at 10:11 AM

    Hi there,

    I can see that you are subscribed to our Premium plan (which is an old plan that is no longer available for new users). You are also on a discounted price. If you are going to change your payment method from PayPal to credit card, you might have to cancel your current subscription and not be able to avail the same price. It is possible that your payment via PayPal is not being processed because it is out of fund. If it is ok with you, may I suggest that you can also change you credit card in your PayPal account by following the instructions in How do I change my credit card details - Paypal?

    Let us know if you need further assistance.