- fernandofmgAsked on January 08, 2017 at 08:37 AM
Hey, guys. My account is currently set to renew with PayPal. For some reason, the payment isn't beign processed. How can I change fromÂ PayPal to credit Card?
Thanks a lot.
- JotForm SupportChriistianAnswered on January 08, 2017 at 10:11 AM
I can see that you are subscribed to our Premium plan (which is an old plan that is no longer available for new users). You are also on a discounted price. If you are going to change your payment method from PayPal to credit card, you might have to cancel your current subscription and not be able to avail the same price. It is possible that your payment via PayPal is not being processed because it is out of fund. If it is ok with you, may I suggest that you can also change you credit card in your PayPal account by following the instructions inÂ How do I change my credit card details - Paypal?
Let us know if you need further assistance.