What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Clarifications between user and sub-user

    Asked by sisters7 on January 08, 2017 at 10:47 AM

    We have the bronze plan with 3 users. I will be adding 2 new users to this acccount soon. Can I add our webmaster as a sub-user? Will adding a sub-user go over our plan limit of 3 users? What is the difference between user and sub-user? 

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    JotForm Support

    Answered by EltonCris on January 08, 2017 at 11:53 AM

    Basically, a sub-user account is an account owned and maintained by another JotForm user.

    When you create a sub-account, you just have to enter the user's email address and share the forms you want. After that, the email address will receive an email from JotForm asking to register an account in order to view the shared forms. Once the invited user creates an account using the link provided over email, it will be automatically added as a sub-user.

    All the forms you shared to the sub-user will count towards the master account's limit.

    For more detailed information, please check this guide: https://www.jotform.com/answers/279044-What-is-a-Sub-User-Account-


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    Answered by sisters7 on January 08, 2017 at 03:56 PM

    Can a sub-user send questions to support team? If yes, will you be able to tell which email address to send the reply?


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    JotForm Support

    Answered by AIDAN on January 08, 2017 at 04:04 PM

    Hi, yes, sub-users can send questions to the support team, and we will be able to easily identify the user that sent any question, that's because each sub-user, as my colleague previously explained, is a proper user with a proper account too, in addition to the relationship it has with the master account.

    If you have more questions or need further assistance, please let us know. Thank you.