What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    bi-yearly (old) plan

    Asked by magutto on January 08, 2017 at 12:27 PM

    Please help me.

    You've downgraded us due to a PayPal renewal problem


    Ok, the problem was with PayPal, but they told me they’ve solved with a new credit card.

    The problem is that we were one of the premium bi-yearly subscribers at 69 USD once every two year.

    Can you please send me payment link with that bi-yearly plan please?

    Thanx a lot

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 08, 2017 at 01:57 PM

    I checked our records and I found your bi-yearly subscription it is with subscription ID S-8C8740942K705343X through PayPal. 

    I also see that you canceled this plan today. But, could you check this subscription, by using the number above, and see if you can subscribe to it again?

    We'll wait for your response.

    Thank you!