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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Part of the embedded form is not visible on mobile devices

    Asked by davida1992 on January 08, 2017 at 01:29 PM

    We have a form here:

    http://www.animalsanctuary.org.uk/events/woodlandsball

    Depending on the amount of tickets you select depends on different fields appearing.

    It seems to be OK with enough space on a desktop, however if you are trying this using a mobile device, if you select a higher amount of tickets it seems to disappear off the screen...

    Why is the window not changing when there are more fields visible?

    Thanks.

    Page URL:
    http://www.animalsanctuary.org.uk/events/woodlandsball

  • Profile Image
    JotForm Support

    Answered by Mike on January 08, 2017 at 03:15 PM

    Thank you for contacting us. 

    Your iFrame embedded form has a static height, and it seems to be not working properly on the mobile devices since they need more height to display the whole form. 

    What you can try is to re-embed your form with a fresh iFrame code. The updated iFrame code will have a dynamic height (re-sizing the form automatically).

    If you need any further assistance on this, please let us know.