What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there an issue with adding files to a form?

    Asked by cnmitche on January 08, 2017 at 05:13 PM

    I am trying to add an image to my form, but it is not showing up. Is there an issue with uploading files at the moment?

    I noticed that my background image disappeared shortly after I tried to upload my image to the form as well. 

    Any guidance would be appreciated.

    Cyd

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    JotForm Support

    Answered by Chriistian on January 08, 2017 at 09:49 PM

    We haven't received any reports regarding an issue with uploading files. I made a test form and I was able to upload an image there successfully.

    I also checked your most recent form and it looks like the background image is still there.

    Can you please clear your browser cache and try uploading the image again? If the issue still persists, please let us know.

    Thank you.

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    Answered by cnmitche on January 08, 2017 at 11:37 PM

    Thanks for the response. The issue seemed to have resolved itself shortly after I posted the question/comment. Not sure what it was, but it works now. 

    Thanks!