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    stopping a paypal subscription

    Asked by sojnab on January 08, 2017 at 06:57 PM

    Hi,

     

    I created a form that included a paypal subscription choice under the payment section.  If I have a client that pays for a subscription, how would I go about cancelling the subscription?

    Page URL:
    https://form.jotform.com/63004489400146

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    JotForm Support

    Answered by seth on January 09, 2017 at 01:30 AM

    Hello,

    Since the payment is being made through PayPal you will need to cancel it in your PayPal account. In other words the subscriber can cancel their subscriptions from their PayPal accounts. Here is a link with details about how to do it: 

    https://www.paypal.com/selfhelp/article/FAQ2058 

    On the other hand, you can cancel from your PayPal account the incoming subscriptions. See method two on the below link:

    http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal 

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

    All the best!