- vitomazzAsked on January 08, 2017 at 08:57 PM
Shame, I just signed up and cannot move fields around in Chrome, this may be a deal-breaker. First part of video is Chrome 55.0.2883.87 m, second is Firefox 50.1.0: http://screencast-o-matic.com/watch/cbVQVLQBQN
- IanAnswered on January 08, 2017 at 11:32 PM
I could not replicate the issue at my end.
here is the screencast of my observations :
I would recommend you to please clear the browser cache and try again.
If you still face the issue, let us know.
- vitomazzAnswered on January 09, 2017 at 01:09 PM
Still experiencing the same issue unfortunately, can't imagine what the problem would be. I cleared the browser cache. Please note that I'm on Windows 8.1.
Please also note that this is what I see when I click on the field in Firefox: http://prntscr.com/dth8at
When I'm in Chrome I don't even get these options to edit any more: http://prntscr.com/dth8sh
- JotForm SupportBDAVIDAnswered on January 09, 2017 at 03:52 PM
If you have a touch screen laptop, try disabling Chrome touch events: http://ccm.net/faq/40811-google-chrome-how-to-disable-touch-input
Let us know if you need more help.
- vitomazzAnswered on January 09, 2017 at 04:57 PM
Indeed this worked. Is this only an issue on Windows 8.1?
- JotForm SupportBDAVIDAnswered on January 09, 2017 at 06:20 PM
It is a common issue in Chrome browser that the dragging and dropping does not work when using a mouse, but works fine using touch screen. That's why it is recommend to disable touch events if you need to perform drag and drop with the mouse.
Open a new thread if you need anything else, we will be glad to assist you.