What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot move fields around in Chrome, only Firefox

    Asked by vitomazz on January 08, 2017 at 08:57 PM

    Shame, I just signed up and cannot move fields around in Chrome, this may be a deal-breaker.  First part of video is Chrome 55.0.2883.87 m, second is Firefox 50.1.0: http://screencast-o-matic.com/watch/cbVQVLQBQN

    Page URL:
    https://www.jotform.com//?formID=70077552592258

  • Profile Image

    Answered by Ian on January 08, 2017 at 11:32 PM

    I could not replicate the issue at my end.

    here is the screencast of my observations :

    I would recommend you to please clear the browser cache and try again.

    If you still face the issue, let us know.

  • Profile Image

    Answered by vitomazz on January 09, 2017 at 01:09 PM

    Still experiencing the same issue unfortunately, can't imagine what the problem would be.  I cleared the browser cache.  Please note that I'm on Windows 8.1.

    Please also note that this is what I see when I click on the field in Firefox: http://prntscr.com/dth8at

    When I'm in Chrome I don't even get these options to edit any more: http://prntscr.com/dth8sh

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 09, 2017 at 03:52 PM

    If you have a touch screen laptop, try disabling Chrome touch events: http://ccm.net/faq/40811-google-chrome-how-to-disable-touch-input 

    Let us know if you need more help.

  • Profile Image

    Answered by vitomazz on January 09, 2017 at 04:57 PM

    Indeed this worked.  Is this only an issue on Windows 8.1?

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 09, 2017 at 06:20 PM

    It is a common issue in Chrome browser that the dragging and dropping does not work when using a mouse, but works fine using touch screen. That's why it is recommend to disable touch events if you need to perform drag and drop with the mouse.

    Open a new thread if you need anything else, we will be glad to assist you.