I cannot move fields around in Chrome, only Firefox

  • vitomazz
    Asked on January 8, 2017 at 8:57 PM

    Shame, I just signed up and cannot move fields around in Chrome, this may be a deal-breaker.  First part of video is Chrome 55.0.2883.87 m, second is Firefox 50.1.0: http://screencast-o-matic.com/watch/cbVQVLQBQN

    Page URL: https://www.jotform.com//?formID=70077552592258
  • Ian
    Replied on January 8, 2017 at 11:32 PM

    I could not replicate the issue at my end.

    here is the screencast of my observations :

    I cannot move fields around in Chrome, only Firefox Image 1 Screenshot 20

    I would recommend you to please clear the browser cache and try again.

    If you still face the issue, let us know.

  • vitomazz
    Replied on January 9, 2017 at 1:09 PM

    Still experiencing the same issue unfortunately, can't imagine what the problem would be.  I cleared the browser cache.  Please note that I'm on Windows 8.1.

    Please also note that this is what I see when I click on the field in Firefox: http://prntscr.com/dth8at

    When I'm in Chrome I don't even get these options to edit any more: http://prntscr.com/dth8sh

  • David JotForm Support Manager
    Replied on January 9, 2017 at 3:52 PM

    If you have a touch screen laptop, try disabling Chrome touch events: http://ccm.net/faq/40811-google-chrome-how-to-disable-touch-input 

    Let us know if you need more help.

  • vitomazz
    Replied on January 9, 2017 at 4:57 PM

    Indeed this worked.  Is this only an issue on Windows 8.1?

  • David JotForm Support Manager
    Replied on January 9, 2017 at 6:20 PM

    It is a common issue in Chrome browser that the dragging and dropping does not work when using a mouse, but works fine using touch screen. That's why it is recommend to disable touch events if you need to perform drag and drop with the mouse.

    Open a new thread if you need anything else, we will be glad to assist you.