What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Preview/Edit Form on Internet Explorer

    Asked by gcpeterson on January 08, 2017 at 09:49 PM

    I am using Internet Explorer and I can not preview or update my form.

    Page URL:
    http://www.gcpeterson-books.com/the-book-store/

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    JotForm Support

    Answered by candy on January 09, 2017 at 02:13 AM

    Hello,

    We're sorry for the inconvenience you have. I have cloned your form in order to test it on my side.

    I've tested your form on Mozilla Firefox and Google Chrome web browsers and I am able to preview and edit your form as you can see the screen below:

     

    Please test your form on different web browsers. If the issue still persists, let us know.

    Thanks in advance.

  • Profile Image

    Answered by gcpeterson on January 09, 2017 at 07:43 PM

    So it won't work in Internet Explorer?

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    Answered by gcpeterson on January 09, 2017 at 07:47 PM

     

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    JotForm Support

    Answered by seth on January 10, 2017 at 01:27 AM

    Hello,

    I checked your forms. They are active:

    However, V4 form builder is not working on IE. I am escalating the issue to our developers. I changed your default builder to V3. You can open builder now. 

    If the issue occurs again, please don't hesitate to contact us.

    Regards.

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    JotForm Support

    Answered by seth on January 10, 2017 at 08:27 AM

    Hello,

    The issue is fixed.

    If you like you can use our new version of builder.

    You can check the box under your profile settings to use V4 JotForm Form Builder:

    Thank you very much for your concern and time.

    Please feel free to contact us for any of your queries.

    Regards.