Unable to Preview/Edit Form on Internet Explorer

  • gcpeterson
    Asked on January 8, 2017 at 9:49 PM

    I am using Internet Explorer and I can not preview or update my form.

    Page URL: http://www.gcpeterson-books.com/the-book-store/
  • candy
    Replied on January 9, 2017 at 2:13 AM

    Hello,

    We're sorry for the inconvenience you have. I have cloned your form in order to test it on my side.

    I've tested your form on Mozilla Firefox and Google Chrome web browsers and I am able to preview and edit your form as you can see the screen below:

    Unable to Preview/Edit Form on Internet Explorer Image 1 Screenshot 20

     

    Please test your form on different web browsers. If the issue still persists, let us know.

    Thanks in advance.

  • gcpeterson
    Replied on January 9, 2017 at 7:43 PM

    So it won't work in Internet Explorer?

  • gcpeterson
    Replied on January 9, 2017 at 7:47 PM

    Unable to Preview/Edit Form on Internet Explorer Image 1 Screenshot 20

     

  • seth
    Replied on January 10, 2017 at 1:27 AM

    Hello,

    I checked your forms. They are active:

    Unable to Preview/Edit Form on Internet Explorer Image 1 Screenshot 20

    However, V4 form builder is not working on IE. I am escalating the issue to our developers. I changed your default builder to V3. You can open builder now. 

    If the issue occurs again, please don't hesitate to contact us.

    Regards.

  • seth
    Replied on January 10, 2017 at 8:27 AM

    Hello,

    The issue is fixed.

    If you like you can use our new version of builder.

    You can check the box under your profile settings to use V4 JotForm Form Builder:

    Unable to Preview/Edit Form on Internet Explorer Image 1 Screenshot 20

    Thank you very much for your concern and time.

    Please feel free to contact us for any of your queries.

    Regards.