- tblazerAsked on January 09, 2017 at 09:55 AM
For the past few weeks.. all of our emails keep ending up in the bounce list everyday and everyday I have to check and see if they are there. This has got to stop! I've had no problem with your services or application until December and it's been constant troubleshooting since. I'm not getting notifications on forms and now my account email is in the bounce list. How can they be permanently removed from the list!!!!!
- JotForm SupportcandyAnswered on January 09, 2017 at 10:43 AM
We're really sorry for the inconvenience you have.
As I have checked your account history, your recipient email addresses firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com were in our bounce list as you can see the screenshot below:
I have removed your email addresses from our bounce list. So that, you are able to receive emails normally now.
You can see the reason of being bounced in the screenshots below:
Moreover, you can check if your email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Please check, if you need further assistance do not hesitate to contact us.