Why is our email address on the bounce list

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    universal_plastics
    Asked on January 09, 2017 at 10:27 AM

    Why was our email added to the bounce list?  It also appears as if the changes to remove the address from the bounce list haven't taken effect since we're still not getting notifications.

     

     

  • Profile Image
    david
    Answered on January 09, 2017 at 11:56 AM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues