What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications because the email is in the bounce list

    Asked by Laura   on January 09, 2017 at 10:42 AM

    The last Jot Form Email notification I have received was December 22nd. I have even went and filled out the form myself and it isn't emailing it to me. I tried to reset my jotform password and it isn't letting my password reset email to come through. I have checked our email system and it isn't hanging up in there. I have read on here that sometimes the email will get added to a Block Listed. Can someone from Support check my email address to see if it has been blocked by Jot Forms? 

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    JotForm Support

    Answered by AIDAN on January 09, 2017 at 11:02 AM

    Hi Laura, I believe this issue is similar to the one I have already addressed in https://www.jotform.com/answers/1029213 ?

    Thank you.