Unable to receive notifications

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    tamsinstanley
    Asked on January 09, 2017 at 11:19 AM

    Hi - I am currently not receiving the email with the link to individual form submissions through my site. This is the 2nd time this has happened. I have not altered any settings, and the system was working last week. Can someone please advise me what's going on and how to fix ?

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    John_Benson
    Answered on January 09, 2017 at 01:06 PM

    I have check your mail logs and it looks like you already removed the email from the bounce list. I also checked your email notification settings and it is configured properly. 

    There's a lot of reason why you're not getting email notification. Check this link to learn more on: Why-I-am-not-Receiving-Email-Notifications

    Let us know if you have any question. Thank you.