What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive notifications

    Asked by tamsinstanley on January 09, 2017 at 11:19 AM

    Hi - I am currently not receiving the email with the link to individual form submissions through my site. This is the 2nd time this has happened. I have not altered any settings, and the system was working last week. Can someone please advise me what's going on and how to fix ?

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    JotForm Support

    Answered by John_Benson on January 09, 2017 at 01:06 PM

    I have check your mail logs and it looks like you already removed the email from the bounce list. I also checked your email notification settings and it is configured properly. 

    There's a lot of reason why you're not getting email notification. Check this link to learn more on: Why-I-am-not-Receiving-Email-Notifications

    Let us know if you have any question. Thank you.