- tamsinstanleyAsked on January 09, 2017 at 11:19 AM
Hi - I am currently not receiving the email with the link to individual form submissions through my site. This is the 2nd time this has happened. I have not altered any settings, and the system was working last week. Can someone please advise me what's going on and how to fix ?
- JotForm SupportJohn_BensonAnswered on January 09, 2017 at 01:06 PM
I have check your mail logs and it looks like you already removed the email from the bounce list. I also checked your email notification settings and it is configured properly.
There's a lot of reason why you're not getting email notification. Check this link to learn more on: Why-I-am-not-Receiving-Email-Notifications.
Let us know if you have any question. Thank you.