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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Next button not working consistently

    Asked by siessmayerk on January 09, 2017 at 12:07 PM

    Hello,

    The next button on page 1 of my form is not working for every person with the link. I am able to use it, however, three people have recently told me they can't. It is not embedded and there are no conditions. please advise.

     

    Thank you,

    Kate

    Page URL:
    https://form.jotform.com/63634604188157

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    JotForm Support

    Answered by jonathan on January 09, 2017 at 02:30 PM

    Hi Kate,

    I could not reproduce the issue when I tried on your form https://form.jotform.com/63634604188157

    Will you be able to identify if there is a specific settings (browser, device, or network location) similar that the 3 person who reported the issue have? Perhaps we will be able to identify the cause if we can know more details.

    Let us know if issue still persist.

    Thanks.