What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    account upgraded but was still sent an over limit notice

    Asked by Cemmitt78 on January 09, 2017 at 12:26 PM

    I received a notice yesterday stating that I needed to upgrade my account. I did so immediately.  I upgraded to 10,000 submission per month.

    Today I received the same email.  Did my account upgrade work.  Do I need to do anything else at this point to continue to use this form?  

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    JotForm Support

    Answered by david on January 09, 2017 at 02:48 PM

    I checked your account and everything looks good.  It is currently showing as Silver and well within its current limits.  The automated message may have been triggered prior to the upgrade and sent regardless of being under the limits at the time it was sent.  You will not have have trouble with your form limits.