Math error shows on submission report

  • sisters7
    Asked on January 9, 2017 at 1:52 PM

    Please take a look at the Meals Total under Section 6. The math was right when the form was being filled out using Entitled III as the category. The registrant selects all meals from pre-con lunch to Sat breakfast, the total is $102.00. However the submission report and email to the registarnt showed $26.00 as the the meals total. I know the cause of this problem is the conditional logic with the field of credit card-family.

    Please help and correct. Thanks.

  • Elton Support Team Lead
    Replied on January 9, 2017 at 4:21 PM

    We will check your calculation and get back to you with updates.

    Stay tuned.

  • Elton Support Team Lead
    Replied on January 9, 2017 at 4:32 PM

    I was able to reproduce it.

    I checked the form and found out the cause. Unfortunately, you can't have calculation formula on a calculation field while using it in the condition. The condition would overpower everything.

    To fix this, clear the calculation formula in the meals total calculation wizard. 

    Example:

    Math error shows on submission report Image 1 Screenshot 20

    This should fix the problem. 

    Hope this helps!

  • sisters7
    Replied on January 9, 2017 at 4:36 PM

    Would you please send a clone on this? Thanks.

  • sisters7
    Replied on January 9, 2017 at 4:45 PM

    I disabled the conditional calculation and add calculation widget. Still it doesn't work. I probably missed somthing.

  • sisters7
    Replied on January 9, 2017 at 5:51 PM

    Please ignore my last two posts. I misunderstood at first. It worked perfectly now. 

    Thanks!

  • Elton Support Team Lead
    Replied on January 9, 2017 at 6:07 PM

    Great! Glad to hear that it worked now.

    Cheers!