email going to wrong account

  • CLRC
    Asked on January 9, 2017 at 2:07 PM

    I changed the email address to receive notifications, but it continues to use the old email address. What do I do? This is for the volunteer intake form. 

  • David JotForm Support
    Replied on January 9, 2017 at 4:30 PM

    If you have updated your account email address, this will not update the address your notifications are sent to.  Here is our guide on how to update the recipient email address for your notification emails:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address