What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The owner of this website (www.jotform.net) has banned your IP address (82.193.66.33). (Ref. 1006)

    Asked by Nikolaj Miscenkov on May 28, 2012 at 10:49 AM

     Good afternoon.

    Our IP(82.193.66.33) is blocked. For some reason it's blocked? You can unlock it?

    Screenshot
    JotForm
  • Profile Image

    Answered by gori-mathew on May 28, 2012 at 10:58 AM

    Hi Nikolaj

    We apologize for the inconvenience. I have now unsuspended your account (related to this IP address) and white listed your forms, so you can now login normally.
    Your account was autosuspended by our system due to some of your forms contains field that is possible for phishing. Upon further checking, we found nothing offensive about your forms, so we have lifted the suspension imposed on your JotForm account. Your forms should now be back online and work normally as expected.
     Please let us know if you have any other questions or concerns.


  • Profile Image

    Answered by gori-mathew on October 02, 2013 at 03:13 AM

    Hi,

    For some reason, your response came out empty. Request you to please open/create a separate thread with regards on your query for further assistance?

    Thank you!

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 05:25 AM

    This happened to my partner's account yesterday and nothing was found. Now it's happened again with no new forms!

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 05:30 AM

    This happened to my partner's account yesterday and nothing was found. Now it's happened again with no new forms!

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 05:30 AM

    This happened to my partner's account yesterday and nothing was found. Now it's happened again with no new forms!

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 05:30 AM
  • Profile Image

    Answered by gori-mathew on October 02, 2013 at 07:48 AM

    Hi,

    Apologies for the inconvenience caused, please provide me the accounts username or the IP that is affected to that we can help resolve the issue.

    Thanks!

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 10:09 AM

    Hi,

    Sorry for duplicating the above messages!!

    The account ID is Dawn1066. Could you please advise where she is going wrong as I don't want to make the same mistakes.

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 02, 2013 at 01:56 PM

    Hi,

    your account was suspended by our form phishing detection, after checking your form I couldn't find any real suspicious form. I proceeded to re-activate your account, apologise for the inconvenients that may this caused to you.

    Thanks for using JotForm

  • Profile Image

    Answered by Barry1066 on October 02, 2013 at 02:19 PM

    Thank you for re-activating.

    This is two days running with the same forms that this account has been suspended, so clearly something must be attracting the attention of your detector.

    We hope it's plain sailing from now on.

    Thanks again