What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received one submission from this same form, but never received notification via email.

    Asked by AnieceHollins on January 09, 2017 at 02:33 PM
    Received one submission from this same form, but never received notification via email.
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    JotForm Support

    Answered by Jan on January 09, 2017 at 02:55 PM

    You currently have 2 Incomplete Payments under your form. Here's a guide on How-to-view-incomplete-payments.

    This happens when the user closes the browser or did not complete the payment after being redirected to the PayPal checkout page. Please take note that completing the this will not process any payment.

    This is the reason why you are not getting any email notifications. The email notification will only be triggered once you complete the incomplete payments. There's an option wherein you'll be notified when there is an incomplete payment, here's a guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail.

    More information on this user guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Hope that helps. Thank you.