- JotForm SupportJanAnswered on January 09, 2017 at 02:55 PM
This happens when the user closes the browser or did not complete the payment after being redirected to the PayPal checkout page. Please take note that completing the this will not process any payment.
This is the reason why you are not getting any email notifications. The email notification will only be triggered once you complete the incomplete payments. There's an option wherein you'll be notified when there is an incomplete payment, here's a guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail.
More information on this user guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.
Hope that helps. Thank you.