What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Builder: Blank page appears when clicking "Edit Form".

    Asked by BrenKoch on January 09, 2017 at 03:45 PM

    I can clone a form and edit it. But for forms already there, I click Edit Form and the next screen is blank. I tried multiple forms and this is happening on all of them. This link comes up when I click Edit Form: https://www.jotform.com/v4/70085877977981


    Thank you,

    Brenda Kochis

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    JotForm Support

    Answered by Chriistian on January 09, 2017 at 06:18 PM

    Hi there,

    I tried the link you provided above and the page is loading fine on my end. Please see below.

    What browser are you using? For best experience using JotForm Builder, we suggest you use either Chrome or Firefox browser.

    If problem persists, I suggest you switch back to Version 3 of Form Builder. Please see below.


    Let us know if you need further assistance.


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    Answered by BrenKoch on January 09, 2017 at 06:46 PM


    I am using Internet Explorer 11. I prefer the way it looks on this browser as opposed to Chrome, esp when editing a form. I did change back to Form Builder Version 3; I did not realize that somehow my forms were switched to Version 4 Beta.  Thank you for the information; it solved my problem.


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    JotForm Support

    Answered by Chriistian on January 09, 2017 at 08:52 PM

    I am glad to know that your issue has been resolved. We do recommend Chrome or Firefox, but I understand that you prefer using IE. You can remain using IE11 for editing your forms. I tried editing a form using V4 builder on IE, and it looks like I am able to open them successfully. Feel free to switch between any version of the form builder as you prefer. If you encounter any further issues, please let us know. Cheers.