What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    lost password

    Asked by Graham on May 28, 2012 at 12:42 PM

    I have set up your forms for use with our charity. Then the password was erased and also the user name forgotten and so far your retrievel system has refused to function. As we cannot have faith in your system we hsall not be using your software for our projects. NONE of your links work and it locks us out of the recovery sequence. Coupled with NO tele support i think we shall give your software a wide berth in future.

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    Answered by AtacanC on May 28, 2012 at 01:58 PM

    I've searched your account using the email address above and as far as i can see you are using JotForm as a guest. I was able to locate 4 different forms. That is the reason why you can't reset your password. You just need to create a free account using the same email address above and your forms will be automatically transferred to your registered account.