What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    billing downgrade

    Asked by HollywildHappenings on January 09, 2017 at 03:59 PM

    I want to make sure that if I hit 'cancel subscription' when I'm trying to downgrade from the $19.95 plan to the free plan, that I don't lose my info.  

    There's not a button that says 'continue with downgrade' 

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    JotForm Support Manager

    Answered by Jeanette on January 09, 2017 at 07:05 PM

    You won't lose the information if this is not beyond 500 submissions, free accounts are limited to stored only this amount, the rest will be deleted, so you must be sure to download all your data before to continue.