What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Using Square Processing, payment not showing up

    Asked by eliteenterprises on January 09, 2017 at 04:22 PM

    We have square processor and have integrated it into the form, but no payments have shown on the square accounts.  We've used two separate accounts (we have a separate account for mail orders, square is aware of the other account)  thinking that we may not have logged in correctly.  I see the transaction number, is this squares number or a number Jotform added?  Thanks 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 09, 2017 at 07:28 PM


    Your Square payment field is in Test Mode. This is why it is not recording payments since all transactions are running in test mode.

    Change it to Live so it will record or send the payments in your Square account.


    The transaction ID isn't JotForm generated, it is the payment Transaction ID taken from the payment gateway during the process. I think you are unable to see them in your Stripe dashboard because they are tests payments.

    If you have further questions, let us know.