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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get the space below the form to delete

    Asked by TammiFunk on January 09, 2017 at 04:57 PM

    On my form, there is a gray background and a ton of space underneath the form.  I can't get either to disappear. 

    You can see in the screenshot the space above the "inspector" and also an erroneous 2158px in an element, but i can't find that to turn it off.

    Page URL:

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    JotForm Support

    Answered by jonathan on January 09, 2017 at 08:09 PM

    Can you please try first getting again the iframe publish code of your form https://www.jotformpro.com/form/63343896840970 and redo the publishing on your website 

    User guide: Getting-the-form-iFrame-code 

    As of this checking I could not see the issue similar to your screenshot when I try on my browser. But perhaps it just needs the embed code to be updated.



    Let us know if this did not fix the issue.


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    Answered by TammiFunk on January 13, 2017 at 12:15 PM

    When I remove the javascript after the iframe code, the space goes away, however when I do that, i lose the responsiveness of the height of the form when the "donation" option is clicked.  Is there any other way to remove that white space?

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    JotForm Support

    Answered by Jan on January 13, 2017 at 02:16 PM

    Please insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.

    Go to Form Designer and enable the "Make this form responsive" option under the Design tab > Form Layout.

    Related guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    After making your form mobile responsive, please try to re-embed the form using the iFrame method. For this test, please don't remove the script element below the iFrame.

    Hope that works. Thank you.

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    Answered by TammiFunk on January 23, 2017 at 11:20 AM

    Adding the mobile widget didn't change anything.  I have to add scrolling="yes" in order for it to work, but I'd rather not have the scroll bars.  Is there a way when you click on "donation" within my form that the iframe window just automatically expand instead of adding scroll bars?




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    JotForm Support

    Answered by Jan on January 23, 2017 at 02:22 PM

    Unfortunately, there's no option to pop-up the products options. Also, the purpose of the script below the iFrame is for auto-resizing. 

    Please try re-embedding the form using the Normal Embed Script Code.

    Let us know if the issue persists. Thank you.