I can't get the space below the form to delete

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    Asked on January 09, 2017 at 04:57 PM

    On my form, there is a gray background and a ton of space underneath the form.  I can't get either to disappear. 

    You can see in the screenshot the space above the "inspector" and also an erroneous 2158px in an element, but i can't find that to turn it off.

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    Answered on January 09, 2017 at 08:09 PM

    Can you please try first getting again the iframe publish code of your form https://www.jotformpro.com/form/63343896840970 and redo the publishing on your website 

    User guide: Getting-the-form-iFrame-code 

    As of this checking I could not see the issue similar to your screenshot when I try on my browser. But perhaps it just needs the embed code to be updated.



    Let us know if this did not fix the issue.


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    Answered on January 13, 2017 at 12:15 PM

    When I remove the javascript after the iframe code, the space goes away, however when I do that, i lose the responsiveness of the height of the form when the "donation" option is clicked.  Is there any other way to remove that white space?

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    Answered on January 13, 2017 at 02:16 PM

    Please insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.

    Go to Form Designer and enable the "Make this form responsive" option under the Design tab > Form Layout.

    Related guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    After making your form mobile responsive, please try to re-embed the form using the iFrame method. For this test, please don't remove the script element below the iFrame.

    Hope that works. Thank you.

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    Answered on January 23, 2017 at 11:20 AM

    Adding the mobile widget didn't change anything.  I have to add scrolling="yes" in order for it to work, but I'd rather not have the scroll bars.  Is there a way when you click on "donation" within my form that the iframe window just automatically expand instead of adding scroll bars?




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    Answered on January 23, 2017 at 02:22 PM

    Unfortunately, there's no option to pop-up the products options. Also, the purpose of the script below the iFrame is for auto-resizing. 

    Please try re-embedding the form using the Normal Embed Script Code.

    Let us know if the issue persists. Thank you.