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TammiFunkAsked on January 9, 2017 at 4:57 PM
On my form, there is a gray background and a ton of space underneath the form. I can't get either to disappear.
You can see in the screenshot the space above the "inspector" and also an erroneous 2158px in an element, but i can't find that to turn it off.
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jonathanReplied on January 9, 2017 at 8:09 PM
Can you please try first getting again the iframe publish code of your form https://www.jotformpro.com/form/63343896840970 and redo the publishing on your website
User guide: Getting-the-form-iFrame-code
As of this checking I could not see the issue similar to your screenshot when I try on my browser. But perhaps it just needs the embed code to be updated.
Let us know if this did not fix the issue.
Thanks.
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TammiFunkReplied on January 13, 2017 at 12:15 PM
When I remove the javascript after the iframe code, the space goes away, however when I do that, i lose the responsiveness of the height of the form when the "donation" option is clicked. Is there any other way to remove that white space?
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JanReplied on January 13, 2017 at 2:16 PM
Please insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.
Go to Form Designer and enable the "Make this form responsive" option under the Design tab > Form Layout.
Related guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive
After making your form mobile responsive, please try to re-embed the form using the iFrame method. For this test, please don't remove the script element below the iFrame.
Hope that works. Thank you.
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TammiFunkReplied on January 23, 2017 at 11:20 AM
Adding the mobile widget didn't change anything. I have to add scrolling="yes" in order for it to work, but I'd rather not have the scroll bars. Is there a way when you click on "donation" within my form that the iframe window just automatically expand instead of adding scroll bars?
http://gtconcepts.co/dv/sunflower-gala/
Tammi
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JanReplied on January 23, 2017 at 2:22 PM
Unfortunately, there's no option to pop-up the products options. Also, the purpose of the script below the iFrame is for auto-resizing.
Please try re-embedding the form using the Normal Embed Script Code.
Let us know if the issue persists. Thank you.