I am not getting a prompt to save the file when i ask to download all f

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    ExpertiseEvents
    Asked on January 09, 2017 at 06:08 PM

    I am not getting a prompt to save the file when i ask to download all files?



    This is a re-post of a comment on How to Download the Submission Files

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    ashwin_d
    Answered on January 09, 2017 at 10:06 PM

    Hello,

    It seems you are using firefox browser. Is that correct? Please note that when you try to download the files, it will show you a box asking you to save or open the file. Please check the screenshot below:

     

    Do you mean to say that you do not see this window when you try to download the file? Please note that these are browser features.

    We will wait for your response.

    Thank you!

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    ExpertiseEvents
    Answered on January 11, 2017 at 07:09 PM

    That is correct we get a prompt when we export to csv, excel and pdf but not for download all files. I have tried in different browsers such as Microsoft edge and internet explorer. Internet explorer has no pop up and Microsoft edge downloads a java script file in which i cannot download

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    Chriistian
    Answered on January 12, 2017 at 01:39 AM

    When you mean you do not get a prompt when you download all files but you get a prompt when you export to csv, excel and pdf, is this the steps you took?

     

    If yes, please wait to receive an email that the export is ready for download. I believe you are seeing this prompt when you click the Download All Uploads.

     

    If issue still persists, please let us know.
    Regards