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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving e-mails

    Asked by printingspecialists on January 09, 2017 at 06:14 PM

    Some people are not receiving e-mails when the form has been filled out. 

    sharon@printingspecialists.com, mail@printingspecialists.com for sure.

    Can I have it checked again. They have been getting blocked by jot form.

    What can I do to prevent this from happening?

    Page URL:
    http://printingspecialists.com/send-a-file/

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    JotForm Support

    Answered by Kevin_G on January 09, 2017 at 10:13 PM

    From the email addresses you provided only m**l@p*****************s.com is in our bounce list, and here is the reason: 

    Reason(s) : smtp; 550 5.7.1 Rejected by spam filter

    What I would suggest you is to follow this guide so you avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Another option is to set up your custom sender email address using the SMTP method, this way you will avoid emails being blocked because security filters, you will also have more control over how the emails are sent. 

    Here's the guide that will help you to set up the SMTP sender in your form: How-to-Setup-SMTP-for-a-Form

    Hope this helps.