- giggleAsked on January 09, 2017 at 06:53 PM
hi there. we are being limited by the file size allowed for attachments? is there a way to attach bigger files? thanks,
- JotForm SupportKiranAnswered on January 09, 2017 at 11:14 PM
I see that your account is currently holding Free subscription which is limited to store only 100MB of files in the account. If you need to more storage space, it is required to upgrade your account.
If you want to change the upload size limit, you can change it from the Upload field properties.
Please refer to the guide below that can help you with changing the file upload size limit.
Hope this information helps!
- giggleAnswered on January 10, 2017 at 08:45 PMThanks. I have been looking at your plans.
When it is referring to the number of submissions – is this monthly or yearly?
- JotForm SupportKiranAnswered on January 10, 2017 at 10:33 PM
The number of submissions can be received for any subscription plan is monthly. The submissions/views counter shall be reset on every 1st day of the following month. The upload space is allotted to your account and will be counted as you receive the files through the submissions. If you need to clear the upload space, you'll need to delete the submissions that are received with the files.
Hope this information helps! If you have any other questions, please let us know. We will be happy to help.