What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded to my jotforms. When will they be active again? Will I be notified? Will I have to add the forms to my website again?

    Asked by Kevia Monroe on May 28, 2012 at 02:21 PM
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    Answered by AtacanC on May 28, 2012 at 02:27 PM

    You account has been successfully upgraded to premium. No, you don't have to reembed your forms to your web site.

    Please login to your JotForm account and check your account settings. You will also see that you are using our premium plan.

    Feel free to contact us if you have any other questions.

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    Answered by jeanettebmz on May 28, 2012 at 02:48 PM

    In addition to my colleague comments, if after login into your account you still don't see the new status. Please logout, clear your browser cache and re-login.

    Best regards

    Jeanette