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    The form emailed my client and not me

    Asked by DVOCPhotography on January 09, 2017 at 07:13 PM

    So, I had a contract submitted tonight. The form emailed my client and not me. In addition, when form was submitted, it went to my site's homepage.


    Can you please let me know when these issues will be resolved?

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    Answered by DVOCPhotography on January 09, 2017 at 08:00 PM

    Responding to the new thread. I'm sending out contracts and really need to know where you are in getting the issue resolved. Client is having to forward the contract to me from their email.


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    JotForm Support

    Answered by seth on January 10, 2017 at 02:15 AM


    I checked your email settings. You are using these email addresses (dvocphoto@gmail.com, info@dvocphotography.com). Both email addresses are not in the bounce list. I checked email logs and they are receiving emails successfully. Could you please check your spam folders, if JotForm emails are there, could you please mark them as not spam.

    I sent a test submission to your form and the email logs shows that the email is sent, Please add noreply@jotform.com to your address book on your gmail account:

    And I think I redirected to the right Thank You page:

    Here, I replicated the scroll issue. I will also give an answer about it on the original question.

    If the issue about emails persists, please contact us again.