All of my forms were disabled / Additional Subscription Plan

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    Asked on May 28, 2012 at 05:20 PM

    My forms for my account were disabled (escapecruises)


    I don't think it is fair that because my ssl forms went over that all of my forms, including non-ssl, were disabled.


    I would gladly pay for your service and upgrade my account, but you jump from FREE to $10 a month. Why not offer a $5.00 a month plan with half of the submissions that the $9.95 plan offers ? I'm sure you would get more people who would make the jump to the paid plan.

    I don't need the volume of the $9.95 plan, but need more than the free obviously...

    I would be the first to sign up if you offered a $5 plan.


    Thanks for your consideration.

    Amanda Dieterich Darling


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    Answered on May 28, 2012 at 05:42 PM

    Thank you for providing your feedback.

    We will consider adding more plans, however, this is not something that we can solve right now.

    I would like to inform you that we do provide heavy discounts with our yearly and bi-yearly subscriptions. You can get the 5.80 USD/monthly price if you sign up for a two years Premium subscription.

    Note that we charge full the price at once for yearly and bi-yearly subscriptions.

    I have reset your SSL submissions and re-activated your account, but we will not be able to do it again.

    Please feel free to contact us if you need any further assistance.

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    Answered on May 28, 2012 at 05:46 PM

    Wow; i didn't expect a reply on a holiday. You guys rock.

    As far as the pre-pay, That's actually a really good deal. I'll look into it for sure. A smaller plan would much better suit my needs though, however... the prepay is a nice option.

    I'll keep an eye out for new plans in the future possibly.

    Have a great rest of your day.

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    Answered on May 28, 2012 at 05:54 PM

    Thank you for your kind words, Amanda.

    We are providing 24/7 support over this forum.

    I hope you enjoy our JotForm product :)