What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All of my forms were disabled / Additional Subscription Plan

    Asked by escapecruises on May 28, 2012 at 05:20 PM

    My forms for my account were disabled (escapecruises)

     

    I don't think it is fair that because my ssl forms went over that all of my forms, including non-ssl, were disabled.

     

    I would gladly pay for your service and upgrade my account, but you jump from FREE to $10 a month. Why not offer a $5.00 a month plan with half of the submissions that the $9.95 plan offers ? I'm sure you would get more people who would make the jump to the paid plan.

    I don't need the volume of the $9.95 plan, but need more than the free obviously...

    I would be the first to sign up if you offered a $5 plan.

     

    Thanks for your consideration.

    Amanda Dieterich Darling

     

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 28, 2012 at 05:42 PM

    Thank you for providing your feedback.

    We will consider adding more plans, however, this is not something that we can solve right now.

    I would like to inform you that we do provide heavy discounts with our yearly and bi-yearly subscriptions. You can get the 5.80 USD/monthly price if you sign up for a two years Premium subscription.

    Note that we charge full the price at once for yearly and bi-yearly subscriptions.

    I have reset your SSL submissions and re-activated your account, but we will not be able to do it again.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by escapecruises on May 28, 2012 at 05:46 PM

    Wow; i didn't expect a reply on a holiday. You guys rock.

    As far as the pre-pay, That's actually a really good deal. I'll look into it for sure. A smaller plan would much better suit my needs though, however... the prepay is a nice option.

    I'll keep an eye out for new plans in the future possibly.

    Have a great rest of your day.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 28, 2012 at 05:54 PM

    Thank you for your kind words, Amanda.

    We are providing 24/7 support over this forum.

    I hope you enjoy our JotForm product :)