What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled form due to autosuspended account

    Asked by tylerirvin93 on January 10, 2017 at 03:19 AM

    All new forms created show that they are "disabled" when embedded or using the link. No apparent reason for this. 

    Page URL:

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    JotForm Support

    Answered by AIDAN on January 10, 2017 at 04:06 AM

    Hi, thank you for contacting us.

    Upon examination, I found out that your form appeared disabled not because you embedded it, but because our automatic form reviewing scripts marked it as suspicious of violating our terms of use, and that resulted in the account auto suspension.

    I have reviewed your form and concluded that it complies with our terms of use, so I have reactivated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" to avoid any similar incidents in the future: https://www.jotform.com/help/8-Terms-of-Use

    If you have more questions or need further assistance, please let us know. Thank you.