What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Renewal??? card update location? / urgent

    Asked by paultimpano on May 28, 2012 at 07:31 PM

    we received an email to renew our jot form but we are on this jotform site and cannot see where to update our credit card information. It says it is from plimus??? I believe we are also on an annual billing and this says bi-annual..please advise asap so there is no interuption in our jotforms on our sites


    Thank you


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    Answered by jeanettebmz on May 28, 2012 at 07:56 PM

    In order to change your credit card info, kindly follow these steps:

     1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    If you are not able to retrieve your Plimus username follow these steps , before to continue step 2 (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings (at the bottom  of Jotform page)


    b. then click the Cancel button



    c.  You will get redirected to the Plimus site.  Copy your Plimus' username (as shown on the picture) and if you have forgotten your password,  click the Forgot Password link


    Enter your email and your Plimus username, once you click on such link , expect a message into your inbox and retrieve your Plimus password.



    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    3. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription

    4. Save the changes that you made.


    Once you have everything setup, go ahead and renew your bi-yearly subscription.


    If you still need directions, let us know. We are always glad to assist.

    Thank you for being a loyal Jotform Customer!