What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There is a contradiction between data in form analytics and submissions

    Asked by Marica on January 10, 2017 at 07:01 AM
    Salve, un informazione sul funzionamento  del programma jotform: ma le risposte provenienti da paesi extra europei non me le fa visualizzare. Come è  possibile? 
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    JotForm Support

    Answered by Jim_R on January 10, 2017 at 07:14 AM

    Your post translated to:

    Hi, some information on the operation of JotForm program: but the responses from non-European countries makes me see. How is it possible

    Can you be more specific on what the issue/problem is about? Are you saying you're not seeing your Form Submission Data?

    I tried locating an account using the email you used for this post, m***car***o90@gmail.com but failed to find one.

    Please give us the Form ID/URL that you're currently working on so we can check it. We'd also appreciate it if you could get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

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    Answered by Marica on January 10, 2017 at 07:45 AM
    Let me explain: in the form analytics section are for example 71 answers,
    but when I view the answers, they are inferior in number, such as 67. So I
    have 4 missing answers. I hypothesized that the missing answers were those
    from non european countries. In any case, as I view these missing answers?
    Thank you
    Il 10 Gen 2017 13:15, "JotForm" ha scritto:
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    JotForm Support

    Answered by olivia on January 10, 2017 at 08:40 AM


    Thank you for your additional information.

    However, we also need your account information to check your issue.

    Please share the direct URL of your form. In this way, we can check your form submissions etc..

    I'll be awaiting for your reply.

    Thank you.