There is a contradiction between data in form analytics and submissions

  • Profile Image
    Marica
    Asked on January 10, 2017 at 07:01 AM
    Salve, un informazione sul funzionamento  del programma jotform: ma le risposte provenienti da paesi extra europei non me le fa visualizzare. Come è  possibile? 
  • Profile Image
    Jim_R
    Answered on January 10, 2017 at 07:14 AM

    Your post translated to:

    Hi, some information on the operation of JotForm program: but the responses from non-European countries makes me see. How is it possible

    Can you be more specific on what the issue/problem is about? Are you saying you're not seeing your Form Submission Data?

    I tried locating an account using the email you used for this post, m***car***o90@gmail.com but failed to find one.

    Please give us the Form ID/URL that you're currently working on so we can check it. We'd also appreciate it if you could get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • Profile Image
    Marica
    Answered on January 10, 2017 at 07:45 AM
    Let me explain: in the form analytics section are for example 71 answers,
    but when I view the answers, they are inferior in number, such as 67. So I
    have 4 missing answers. I hypothesized that the missing answers were those
    from non european countries. In any case, as I view these missing answers?
    Thank you
    Il 10 Gen 2017 13:15, "JotForm" ha scritto:
    ...
  • Profile Image
    olivia
    Answered on January 10, 2017 at 08:40 AM

    Hi,

    Thank you for your additional information.

    However, we also need your account information to check your issue.

    Please share the direct URL of your form. In this way, we can check your form submissions etc..

    I'll be awaiting for your reply.

    Thank you.