A sender claims she sent the payment but we did not receive

A sender claims she sent s payment and that it shows that thst mo ey has been sent but not accepted yet. We have not received an email.

Nor does our PayPal account show any pending transactions. What do we do to remedy this?

Hello,

As I have seen you have opened this thread with a Guest account.

Could you please give us your account name, email or the form URL? So that, we can investigate the issue further and assist much better.

There can be many reasons behind the problem. However, the following document could be helpful: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

Thanks in advance.