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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A sender claims she sent the payment but we did not receive

    Asked by Susan hamilton  on January 10, 2017 at 08:27 AM

    A sender claims she sent s payment and that it shows that thst mo ey has been sent but not accepted yet. We have not received an email.

    Nor does our PayPal account show any pending transactions. What do we do to remedy this?

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    JotForm Support

    Answered by candy on January 10, 2017 at 09:32 AM

    Hello,

    As I have seen you have opened this thread with a Guest account.

    Could you please give us your account name, email or the form URL? So that, we can investigate the issue further and assist much better.

    There can be many reasons behind the problem. However, the following document could be helpful: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Thanks in advance.