Pourquoi l'utilisateur reçoit-il ce message?

  • Profile Image
    artsville
    Asked on January 10, 2017 at 09:44 AM

    Bonjour,

     

    On m'a informé qu'un utilisateur a reçu le message suivant lorsqu'il a voulu envoyer un formulaire après l'avoir rempli. Je crois que c'est peut-être parce qu'il n'a pas répondu à toutes les questions demandées, mais est-ce bien cela?

    Merci!

     

  • Profile Image
    AIDAN
    Answered on January 10, 2017 at 11:08 AM

    Hi, thank you for contacting us.

    Please note that we didn't receive the message that you mentioned in your question.

    We will be happy to assist you with your query once we receive it. Thank you in advance.

  • Profile Image
    artsville
    Answered on January 10, 2017 at 12:45 PM
    Hi,

    I was talking about the message in the print screen that I copied below (« Incomplete Values »). It’s the message a user told to us he have received when he wanted completed his form. I want check why did he receive it because he said he completed all questions required. It’s the only one that report that problem with the form.

    Thanks,

    cid:5ce1c7bb-ede8-6b31-b075-6c2db6d9a125@yahoo.com


    Caroline Chabot
    Adjointe administrative
    Les Arts et la Ville
    870, avenue De Salaberry, bureau 124
    Québec (Québec) G1R 2T9
    T. : 418 691 7480
    C. : administration@arts-ville.org
    W. : www.arts-ville.org

    cid:E111F3B3-2C96-490D-8BD6-71CA59600222@csdd.qc.ca

    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 10 janvier 2017 11:08
    À : administration@arts-ville.org
    Objet : Re: Pourquoi l'utilisateur reçoit-il ce message?

    A new response has been received:
    JOTFORM
    Answered by AIDAN
    Hi, thank you for contacting us.
    Please note that we didn't receive the message that you mentioned in your question.
    We will be happy to assist you with your query once we receive it. Thank you in advance.
    View this thread on browser » Unsubscribe Thread
    1484064476
    ...
  • Profile Image
    BDAVID
    Answered on January 10, 2017 at 02:02 PM

    Let us know what is the form the user submitted, so we can test it.

  • Profile Image
    artsville
    Answered on January 10, 2017 at 03:45 PM
    Hi,

    It’s this one :

    https://form.jotform.com/63156670957264

    Name : Prix Artiste dans la communauté 2017

    I don’t see anything anormal in the form…

    Thanks,


    Caroline Chabot
    Adjointe administrative
    Les Arts et la Ville
    870, avenue De Salaberry, bureau 124
    Québec (Québec) G1R 2T9
    T. : 418 691 7480
    C. : administration@arts-ville.org
    W. : www.arts-ville.org

    cid:E111F3B3-2C96-490D-8BD6-71CA59600222@csdd.qc.ca

    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 10 janvier 2017 14:03
    À : administration@arts-ville.org
    Objet : Re: Pourquoi l'utilisateur reçoit-il ce message?

    A new response has been received:
    JOTFORM
    Answered by BDAVID
    Let us know what is the form the user submitted, so we can test it.
    View this thread on browser » Unsubscribe Thread
    1484074970
    ...
  • Profile Image
    BDAVID
    Answered on January 10, 2017 at 05:23 PM

    I have tested your form, and it was submitted without a problem:

    It was the user who did not fill a field. Let us know if you have more questions.