What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Send email later function

    Asked by webmasterbmo on January 10, 2017 at 10:41 AM

    At what time are these email sent ? is it possible to choose the time ?

    Thanks a lot

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 10, 2017 at 12:24 PM

     At what time are these email sent?

    I'm not quite sure what time it will send. I did a test but I need 1 day to see what time will it be sent to me. I will update you tomorrow once I received the auto-responder email. But, it should be sent within the time frame the form was submitted. For example, the form was submitted 7pm and the time delay is set to 1 day. The alert should be sent 7pm the next day.

    Is it possible to choose the time?

    Unfortunately, there is no option to choose what specific time the auto-responder will be sent.

    Hope that helps. Let us know if you have any questions. Thank you.

     

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 11, 2017 at 05:39 AM

    Hi, I still need 6 to 7 hours to see if my test (auto responder) will work. I will update you later.

    Thank you for your patience. 

    Here's your response:

     

     

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    JotForm Support

    Answered by John_Benson on January 11, 2017 at 04:25 PM

    Hi again,

    I received the test auto-responder message today. I set the Send Emails Later to "1 day" s and got the auto-responder an hour after the 24 hours.

    I completed the test form yesterday around 2:00 am and I've got the auto-responder email today at 3:00 am.

    Here's my form test: https://form.jotform.com/70031338512949. If you want you can send a submission to test it again on my form and wait for 24 hrs. 

    Also, can you try deleting your old auto-responder  and create a new one?

    Let us know how it goes. Thank you.