What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have been charged for a bronze yearly program I don't know what this is for

    Asked by cregle on January 10, 2017 at 11:15 AM
  • Profile Image

    Answered by KadeJM on January 10, 2017 at 12:47 PM

    We appreciate you informing us about this billing issue with being charged for bronze yearly.

    I've taken a look at this problem for you and found that you subscribed to bronze yearly back on 1/5 of 2016 (last year). So this subscription plan then rebilled you again 5 days ago on 1/5/2017 because it was never cancelled.



    Additionally, our system is not programmed to charge you unless you or someone with your account information entered in payment information to begin the subscription.

    If you'd like to cancel this we can gladly reverse the one from 5 days ago as it is within the terms of our 30-day money back guarantee policy. 

    I also noticed you are a sub-account user of another account for "Akmrsliza" so maybe it was intended for that account perhaps though I see that one is a free account.