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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downloading empty zip files from Download Upload files button

    Asked by jhawksfarmer on January 10, 2017 at 11:20 AM

    Downloading empty zip files from Download Upload files button.  First, it states it is preparing an email with the zip folder and then when the zip file comes through it is empty.  I have tried all sorts of other downloading the uploaded documents techniques and nothing works.  When trying the Downloadthemall extension it returns error 404 not found for most of the files.

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    JotForm Support

    Answered by ashwin_d on January 10, 2017 at 12:58 PM

    Hello jhawksfarmer,

    Are you trying to open the zip file windows explorer?

    I would suggest you to please use 7zip or WinRAR and see if that solves your problem. Please click on the following URL to download:  http://www.7-zip.org/download.html

    Do try out and get back to us if the issue persists.

    Thank you!