Downloading empty zip files from Download Upload files button

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    jhawksfarmer
    Asked on January 10, 2017 at 11:20 AM

    Downloading empty zip files from Download Upload files button.  First, it states it is preparing an email with the zip folder and then when the zip file comes through it is empty.  I have tried all sorts of other downloading the uploaded documents techniques and nothing works.  When trying the Downloadthemall extension it returns error 404 not found for most of the files.

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    ashwin_d
    Answered on January 10, 2017 at 12:58 PM

    Hello jhawksfarmer,

    Are you trying to open the zip file windows explorer?

    I would suggest you to please use 7zip or WinRAR and see if that solves your problem. Please click on the following URL to download:  http://www.7-zip.org/download.html

    Do try out and get back to us if the issue persists.

    Thank you!