What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our email keeps getting added to the bouncelist

    Asked by jurawatches on January 10, 2017 at 11:32 AM

    Our email address keeps getting added to the bounce list and our forms do not send when this happens. 

     

    Please can you help so that this stops happening.

     

    Regards,

    Page URL:
    https://www.jurawatches.co.uk/pages/strap-finder

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on January 10, 2017 at 12:52 PM

    It seems that you have already removed the email address from the bounce list. I see that the emails to this email address are being sent without any issue from our end.

    If the issue still persists, we request you to follow the steps provided in the guide below that can assist you in troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by jurawatches on January 10, 2017 at 01:45 PM
    __________________________________
    Type your response ABOVE THIS LINE to reply
    ------------------------------------------------------------------------------------------------------------
    Re: Our email keeps getting added to the bouncelist
    JURAWATCHES | Jan 10, 2017 05:53PM GMT
    Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email.
    Thanks in advance for your patience and support.
    ------------------------------------------------------------------------------------------------------------
    This message was sent to jotformforum_1030578@interlogy.com in reference to Case #69075.
    ------------------------------------------------------------------------------------------------------------
    [[37187a6a5b1d2e50985aa7deed92b353d5003dd1-870164669]]
    ...