Emails not being sent

  • markcarlock
    Asked on January 10, 2017 at 12:01 PM

    My autoresponders and notifiers are not being sent for the req in the link below, please advise.

     

    https://form.jotform.com/61655736988172

  • Kevin Support Team Lead
    Replied on January 10, 2017 at 1:33 PM

    I have checked your form and found that you're sending the emails based on conditions: 

    Emails not being sent Image 1 Screenshot 20

    The conditions seem fine and upon checking the email addresses in our bounce list I only found one of them there.

    p********g@m**d.org - Reason(s) : smtp; 554 rejected due to spam URL in content 

    I have already removed it so you can receive emails on that address now, I will also suggest you to check the other email addresses and remove them from our bounce list if ther are in. 

    Here's the guide that will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    If your emails are constantly being added to our bounce list I would suggest you to set up your custom sender using the SMTP method so you avoid emails being blocked because of any security filter. 

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.