What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect feedback report

    Asked by DBA_nomination_form on January 10, 2017 at 12:35 PM


    We book a lot of training sessions through JotForm, once a form is submitted it gets sent directly to our inbox. 

    It has been pointed out that the email that gets sent to us including the feedback from the submitted report is wrong (I have tested this myself - comes back wrong every time).

    The problem seems to be with the drop down selection boxes (we have a simple yes or no selection).

    In a test submission I have put all these selections as yes. Although when it gets sent back to us, it either comes back as 'No' or blank.

    I have created new drop down boxes and the problem still persists.

    How do I resolve this?

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    JotForm Support

    Answered by Mike_G on January 10, 2017 at 02:09 PM

    I have inspected your form and found out that the "question tag names" in it do not match the ones you placed in your email notification.

    I would suggest you use the "Form Fields" drop-down from the toolbar to fix the issue. (Please see screenshot below)

    I hope this helps. If you have other questions regarding this, please do not hesitate to get back to us. Thank you.