What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My account is not foundAsked by Keith Horton on January 10, 2017 at 12:51 PM
We have had an account set up under HR@jcgllc.com and are actively using it on our website. We are not getting responses and now are unable to login to the website. Can you tell me what happened to our account?
One of our URL's is "http://form.jotform.us/jsform/41053874187156"
I cannot find any account related to the email address HR@jcgllc.com. But I was able to find an account related to the form ID you provided and the email address in use ends on "p**m.com", the account username is "Jcghrdept" and I would suggest you to make sure you're using this username to log in and you have also access to that account so you can reset your password if needed.
Regarding to not receiving emails, I have checked the address associated to the form you shared and found it is not in our bounce list which means that emails are being sent from our servers. You could check this guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
If the problem persists, setting up SMTP should help you to receive emails again, here's the guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.