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    My Email notification is including a bunch of random coding

    Asked by ccureslife on January 10, 2017 at 01:10 PM

    When we get email notifications from this jotform we get a bunch of code included in each question. How do we get rid of it from coming through the email notifications?

    Page URL:
    https://form.jotform.com/63124566995972

    Screenshot
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    JotForm Support

    Answered by Mike_G on January 10, 2017 at 02:58 PM

    I have created a clone version of your form and made a test submission but I wasn't able to reproduce the issue you're having.

    I see that there are two email addresses set as recipients of your email notification in your form (https://form.jotform.com/63124566995972).

    I checked your form and I see two submissions (one would be a test submission). Then, I checked the email history of your account and have found the email notification of the most recent submission but it does not have the same content as what is shown in the image you included above.

    It might be temporary, but I would still recommend you make observations and let us know if it would still happen.

    You can also try to delete the existing notification email in your form and create another one.

    Thank you.